Privacy Policy - NAMI Fort Wayne

Website Privacy Policy for NAMI Fort Wayne

The National Alliance on Mental Illness Fort Wayne (NAMI Fort Wayne) has created this privacy policy (the “Privacy Policy”) to demonstrate our firm commitment to privacy and security. This Privacy Policy discloses our information collection policies and practices for this Website: www.namifortwayne.org (the “Website”). This Website is owned and operated by the National Alliance on Mental Illness Fort Wayne (hereinafter referred to as “NAMI Fort Wayne,” or “we” or “us”). This Privacy Policy applies only to NAMI Fort Wayne’s online information-gathering and sharing practices occurring on the Website and does not apply to any of our practices conducted offline. By visiting this Website, you are accepting the practices and policies described in this Privacy Policy, and you further indicate that you agree to be bound by the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you should not visit this Website or use any of the “links” on this Website. We may update this Privacy Policy from time to time, so please check this Privacy Policy periodically for changes. The date this Privacy Policy was last updated is stated at the end of this document.

Summary

Except as stated in this Privacy Policy, NAMI Fort Wayne does not share, sell, trade or distribute any of your personally identifiable information outside the NAMI organization. All NAMI Affiliates are expected to adhere to these same privacy practices regarding your personal information.
You retain full control over all information that you have shared with NAMI Fort Wayne about yourself and may remove or request removal of this information at any time. If you want your name removed from our mailing or emailing lists, you can either call (260) 447-8990 or email office@namifortwayne.org
You retain full control over what types of email communication you receive from NAMI Fort Wayne and may opt to discontinue email correspondence at any time by notifying us by phone call (260) 447-8990 or email office@namifortwayne.org
NAMI Fort Wayne is a 3-tier organization: your membership information will be shared with NAMI Fort Wayne, NAMI national and NAMI Indiana.
NAMI Fort Wayne does not collect personally identifiable information about you other than what you freely share. We do log the IP address of every computer that visits our site as part of our normal site usage tracking, as further detailed below.
You have the option of entering personally identifiable information about yourself as you interact with the Website, including your name, address, phone number, email, and demographic data such as interests, skills, education, etc. NAMI Fort Wayne uses this information to help us understand who our site users are and how we may better target and tailor our services.
Personally identifiable information entered by you, such as email, phone number, or address not intended to be shared publicly, is sent to NAMI Fort Wayne over a secure connection.
NAMI Fort Wayne uses generally accepted industry standards to protect the information submitted to us.

The Personal Information We Collect, How We Collect It, and How It Is Used:

The NAMI Fort Wayne Website does not collect any personally identifiable information about our Website visitors, other than information that visitors freely enter.

If you are asked for demographic information such as age, gender, ethnicity or information about you or your family’s mental health condition, this information is only used in aggregate reports to help us have a better understanding of who our users are and how we can better tailor our programs to their needs. Do we really do this? And what information do we collect? Who do we distribute it to besides, NAMI national, state and our grantor?

As an exception, like most Websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, as further discussed below.

Online Membership:

Website visitors can choose to join NAMI Fort Wayne online.

Your contact information is entered into the NAMI Fort Wayne, the NAMI Indiana state organization, and the NAMI national membership databases. All local NAMI affiliate organizations can only see their own members in the national database. You will then be added to the postal mailing lists of NAMI Fort Wayne, NAMI national, and NAMI Indiana.

Your contact information and NAMI membership will not be shared, sold, traded, or distributed outside the NAMI organization.

When joining, you must provide your credit card number, which is used to pay the cost of a one-year membership. We do not receive or store this credit card information. NAMI Fort Wayne has engaged the services of a third-party payment service provider to process all payment transactions. NAMI Fort Wayne is not affiliated with any such third-party payment service provider, neither is the agent or employee of the other, and NAMI Fort Wayne is not responsible in any way for the actions or performance (or lack thereof) of such third-party payment service provider. Since such third-party payment service provider(s) will have access to the information you provide to them when making a payment, you should not make a payment if you are not comfortable with sharing your information with these third parties.

You also have the option to “opt-in” to be added to a mailing list and e-newsletter from which you may receive announcements about future events via postal mail or e-mail. If you wish to be removed from this mailing list, you can either call (260) 447-8990 or email office@namifortwayne.org

Donations:

NAMI Fort Wayne does not trade, share or sell your personal information to third parties, nor do we send you mailings on behalf of other organizations. This policy applies to all donors, online and offline.

If you donate online at our Website, you are required to enter personal contact information and credit card information. We do not store credit card information. Your personal contact information is used to send a confirmation receipt. This information will not be shared, sold, traded, or distributed by NAMI Fort Wayne with outside parties.

NAMI Fort Wayne has engaged the services of a third-party payment service provider to process all online donation/payment transactions. NAMI Fort Wayne is not affiliated with any such third-party payment service provider, and neither is the agent or employee of the other, and NAMI Fort Wayne is not responsible in any way for the actions or performance (or lack thereof) of such third-party payment service provider. Since such third-party payment service provider(s) will have access to the information you provide to them when making a donation, you should not make an online donation if you are not comfortable with sharing your information with these third parties. You may mail donations directly to the NAMI Fort Wayne office instead. Please see mailing information at the end of this document.

Online Event Registration:

If you register for an event at our Website, such as a Zoom Support Group or NAMI Family-to-Family or Peer-to-Peer class, you must enter personal contact information. We use this information to register you, to send you a confirmation, and to do any subsequent follow-up about the event. This information will not be shared, sold, traded, or distributed by NAMI Fort Wayne with outside parties.

Volunteer Registration Application:

If you apply online to become a NAMI Fort Wayne volunteer, you must enter personal contact information and have the option to provide additional information about your interests, skills, and preferred type of volunteer service. We use this information to do any subsequent follow-up, place you into an appropriate volunteer role, and communicate with you about events, volunteer training classes, and opportunities for which we request volunteers. This information will not be shared, sold, traded, or distributed by NAMI Fort Wayne with outside parties.

Non-Personal Information We Collect by Automated Means and How We Use It

We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Website. Much of this information is collected using third-party tracking services, such as Google Analytics. When gathered, this data is used in the aggregate, and not in a manner that is intended to identify you personally. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including “cookies,” “web beacons” and IP addresses, as further explained below.

Cookies:

A “cookie” is a small file that a website can place on your computer. Cookies are commonly used by websites to improve your experience. Many cookies last only through a single website session or visit. Others may have an expiration date or may remain on your computer until you delete them. We may use “session cookies” to enhance your experience and for other web-related purposes. These session cookies are not linked to personally identifiable information. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.

If your Web browser is set to accept cookies, the Website places cookies when you visit. Cookies are used to present you with a better experience and to remember your preferences.

You can remove NAMI Fort Wayne’s cookie at any time by following the directions provided in your Internet browser’s “Help” file.

Link Tracking:

Many links within e-mail communications you receive from us, have a tracking ID at the end. This enables us to measure how often certain links are clicked on to gauge overall interest in the email campaign. From e-mails, it is possible for us to tie the information provided by tracking IDs to your personally identifiable information, though we do not routinely do so. We are primarily interested in the aggregate effectiveness of our various online efforts.

IP Addresses:

When you visit and interact with the Website, third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an “IP Address”), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number which certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track Website visitor movement in the aggregate, and to gather broad demographic information for aggregate use. We may use this information to enhance our Website or for other lawful purposes.

Response to “Do-Not-Track” Signals:

Every time your computer sends or receives information over the Web, the request begins with some short pieces of information called “headers.” These headers include information like what browser you are using, what language your computer is set to, and other details. The “Do Not Track” technology provides individual users with the ability to include a simple, machine-readable header indicating that you don’t want to be tracked and sends a signal to Websites’ visited requesting that the Website disable either its tracking or cross-site user tracking of an individual user. Currently, various browsers – including Internet Explorer, Google Chrome, Firefox, Opera and Safari – offer a “do not track” option. Presently, there is no consensus on how Do Not Track should be interpreted, and no common or accepted industry standard for implementing. Consequently, we do not respond to Web browser “do not track” signals.

How We Use the Information We Collect

Except as otherwise stated in this Privacy Policy, NAMI Fort Wayne does not share, sell, trade, or distribute any personally identifiable information about you with unrelated third parties. You have the option to update, revise, or have deleted any personal information you have shared with NAMI Fort Wayne, as further specified herein. For specific information about how information is used, please see the appropriate section above.

General Announcements and Promotions:

We will occasionally send you information on special events, news, or opportunities if you have opted into our email list. At any time, you may request to be removed from the email list. If you wish to be removed from this mailing list, you can either call (260) 447-8990 or email office@namifortwayne.org and opt out. Please see “Choice and Opt-Out” below.

E-Newsletters:

If you are a member or have signed up for our newsletter, we will use your name and e-mail address to send it to you. At any time, you may request to be removed from the e-newsletter distribution list. If you wish to be removed from this distribution list, you can either call (260) 447-8990 or email office@namifortwayne.org and opt out. Please see “Choice and Opt-Out” below.

Donations

If you donate online at our Website, you are required to enter personal contact information. We will use your personal contact information to send you a confirmation receipt. If you wish to be removed from our previous donor list, you can either call (260) 447-8990 or email office@namifortwayne.org and opt out. Please see “Choice and Opt-Out” below.

Other E-Mail Communications:

You may choose to receive other types of communication from NAMI Fort Wayne, related to particular features on the Website such as a request by you for additional information about support groups, education classes, or FaithNet and volunteer registration. You control how you would like to communicate with NAMI Fort Wayne when requesting the information. We will use any personal information you provide to respond to your specific request. If you no longer wish to receive communication from us, you can either call (260) 447-8990 or email office@namifortwayne.org and opt out. Please see “Choice and Opt-Out” below.

Membership-Related Announcements:

On occasions, we will send you membership-related announcements when it is necessary to do so, such as class cancellation or venue change. If you do not wish to receive these notifications, you may request to be removed from the member-notification list. If you no longer wish to receive communication from us, you can either call (260) 447-8990 or email office@namifortwayne.org and opt out. Please see “Choice and Opt-Out” below.

Choice and Opt-Out:

We provide several opportunities for you to control the amount of personally identifiable information you share with us and the use of that information.

Self-Service:

Each e-mail you receive from us will state the reason you are receiving the message. It will also contain a message about how you can opt-out or unsubscribe and no longer receive emails from NAMI Fort Wayne. This message is usually at the bottom of the page.

You may also respond to the return address on the information you received, as it may have come from the national NAMI organization or NAMI Indiana organization.

Other Means:

Please contact NAMI Fort Wayne directly if you wish to be removed from a postal mailing list, e-newsletter distribution list, email list, event notification list or previous donor list or if you are unable to access any of the means explained under “Self Service” above.

NAMI Fort Wayne

EMAIL: office@namifortwayne.org

PHONE: (260) 447-8990

WRITE TO:

NAMI Fort Wayne

2200 Lake Avenue, Suite #110

Fort Wayne, IN 46805

NAMI National

EMAIL:

PHONE: (703)-524-7600

WRITE TO:

NAMI

4301 Wilson Blvd., Suite 300
Arlington, VA 2220

NAMI Indiana

EMAIL: info@namiindiana.org

PHONE: (317)-925-9399

WRITE TO:

NAMI Indiana

921 E 86th St., Suite 130

Indianapolis, IN 46240-1841

What Information We Share and With Whom:

Personal identifiable information that you provide NAMI Fort Wayne will only be used internally by NAMI Fort Wayne. Your membership information will be entered into the NAMI national membership database and will also be available to the NAMI Indiana organization. This includes your name, address, phone number, e-mail address, information preferences, and demographic information. The national NAMI organization and the NAMI Indiana state organization are expected to adhere to these same privacy practices. However, NAMI Fort Wayne is unable to guarantee the privacy of your information at the national or state level. If you have concerns, you are directed to contact the national NAMI organization or the NAMI Indiana organization.

While providing our services, NAMI Fort Wayne relies on certain trusted business partners to perform certain tasks, such as delivering e-communications, processing payments, etc. This involves transferring information about you in paper or electronic form. NAMI Fort Wayne makes every effort to ensure the trustworthiness and best business practices of these partners. These agents and third parties are prohibited from using your personally identifiable information for any other purpose.

Except as stated in this Privacy Policy, we do not reveal personally identifiable information about you to third parties for their independent use unless:

(1) you expressly authorize NAMI Fort Wayne to do so,

(2) it is necessary to allow NAMI Fort Wayne and its service providers or agents to provide services on NAMI Fort Wayne’s behalf,

(3) it is to provide products or services to you,

(4) it is disclosed to entities that perform marketing or data aggregation services for NAMI Fort Wayne,

(5) it is necessary in connection with a sale of all or substantially all the assets of NAMI Fort Wayne or the merger of NAMI Fort Wayne into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which NAMI Fort Wayne is not the survivor,

(6) NAMI Fort Wayne is required or permitted to do so for any or all of the following reasons: (i) to comply with a subpoena, legal process, government request or any other legal obligation, (ii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of the Website or our network, and/or (iii) to protect the rights, privacy, property, business, or safety of NAMI Fort Wayne, its partners and employees or the visitors to the Website.

Links to Other Sites:

This Website contains links to other sites that are not owned or controlled by NAMI Fort Wayne. Please be aware that we, NAMI Fort Wayne, are not responsible for the privacy practices of other such Websites. We encourage you to be aware when you leave our Website and to read the privacy statements of each Website that collects personally identifiable information.

How We Protect the Information We Collect:

Browsers and Internet Security:

Our Website uses a Transport Layer Security, the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private. Any time you enter or provide personal information on our Web site, we encrypt it using Secure Socket Layer (“SSL “) technology. SSL protects information as it crosses the Internet. Every page is protected by an SSL certificate which uses 256- bit encryption. To support this technology, you need an SSL-capable browser.

You can tell if you are visiting a secure area within a Web site by looking at the lock or key symbol in your browser address window. If the address of the page begins with “https:// “, it is secure. Occasionally, the page you enter data on may not be secure, but by submitting the information you activate a secure connection and thus your data is submitted securely.

All online donation, membership and registration transactions involving payment are handled by Payment Card Industry (PCI)-compliant vendors. PCI refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. Payment information provided is only used to process the donation, membership, registration, or purchase. Payment information will not be stored or used for any other purpose.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100 percent secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy/Note to Parents:

The NAMI Fort Wayne Website does not intentionally or knowingly collect, use, or disclose personally identifiable information about visitors to our Website who are less than 18 years of age. If a child under the age of 18 submits information to us through any part of the Website and NAMI Fort Wayne becomes aware that the person submitting the information is under the age of 18, the information provided will be deleted as soon as it is discovered and not used for any purpose. If you are the parent or guardian of a child under 18 years of age and believe that your child has disclosed personally identifiable information to us, please contact us and be sure to include in your message the name and email address that you believe your child submitted, if applicable.

Information Provided from Outside the United States:

Our Website is hosted in the United States and is governed by US law. Accordingly, by submitting any personal information to us you are transferring your personal information to the United States, and you consent to such transfer. We do not represent or warrant that the Website, or any part thereof, is appropriate or available for use in any particular geographic location. If you choose to access our Website, you do so on your own initiative and at your own risk; you are responsible for complying with all local laws, rules, and regulations applicable in your jurisdiction. If you are visiting the Website from outside the United States, you are advised to be aware that your information will be transferred to, stored and processed in the United States where our servers are located, and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Website, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Policy.

Data Retention:

We will retain your information for as long as needed to provide you services, or otherwise as is reasonable and customary given the nature of the relationship you have with NAMI Fort Wayne. We may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Otherwise, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

General Data Protection Regulation (“GDPR”) NOTICE

How to Contact Us:

NAMI Fort Wayne, Inc. (the Data Controller) is the owner and operator of the Website. If you need to contact us for any reason related to this Privacy Policy or your use of the Website, we provide current contact information in the footer of every page of the Website.

Purpose for Information Collection:

As noted in this Privacy Policy, you may visit our Website without being required to provide us with any Personal Information. However, should you decide to provide such information, the information we collect will be used to meet your requests, or to provide you with the applicable information or service requested, and as further described herein.

Legal Grounds for Processing Personal Information:

NAMI Fort Wayne will process Personal Information that we receive from EU Users on the ground that it is in our legitimate interest for the effective administration of the Website, or to fulfill and/or address your requests.

Your Personal Information and Choices; Withdrawal of Consent:

General Data Protection Regulation (GDPR) provides EU Users with additional rights in respect to the Personal Information we hold about you.

GDPR – How to Access Your Information and Your Other Rights

The right of access

If you ask us, we will confirm whether we are processing your Personal Information and, if necessary, provide you with a copy of that Personal Information (along with certain other details).

Your right to correction (rectification)

If the Personal Information we hold about you is inaccurate or incomplete, you are entitled to request to have it corrected.

Your right to erasure

You can ask us to delete or remove your Personal Information in some circumstances, such as where we no longer need it or if you withdraw your consent (where applicable).

Your right to data portability

You have the right, in certain circumstances, to receive a copy of Personal Information we’ve obtain from you.

Your right to withdraw consent

If we rely on your consent (or explicit consent) as our legal basis for processing your Personal Information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint with the supervisory authority

If you have a concern about any aspect of our privacy practices, including the way we have handled your Personal Information, you can report it to the relevant supervisory authority.

We will respond to any such above requests within a reasonable timeframe.

Some of these rights may be in circumstances in which we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided in data protection legislation in general, and GDPR in particular, or where the Personal Information may be exempt from disclosure due the applicable rules of professional conduct, attorney-client privilege, legal professional privilege, other applicable privileges or protections, or professional secrecy obligations.

Please also note we may need to retain certain Personal Information for record keeping purposes, and there may also be residual Personal Information that will remain within our databases and other records, which will not be removed from such locations. Additionally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you, but we will make the request on your behalf for such removal/deletion.

Third Party Contractors and Other Data Processors:

We may appoint subcontractor data processors as required to deliver the services, such as, without limitation, IT systems or software providers, IT Support service providers, and document and information storage providers, who will process PII on our behalf and at our direction. We conduct an appropriate level of due diligence and put in place contractual documentation in relation to any sub-contractor to ensure that they process PII appropriately and according to our legal and regulatory obligations.

Changes to This GDPR Privacy Notice:

We may make changes to this GDPR Privacy Notice from time to time, to reflect changes in our practices. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where we materially change this Privacy Notice, we will take steps to notify you (such as by posting a notice on the Website or via email), and where required by applicable law to obtain your consent.

Privacy Questions and Contacting Us:

If you have any questions or concerns about our Privacy Policy or data processing, please contact us at

EMAIL: office@namifortwayne.org

PHONE: (260) 447-8990

WRITE TO:

NAMI Fort Wayne

2200 Lake Avenue, Suite #110

Fort Wayne, IN 46805

Changes to Our Privacy Policy:

We reserve the right to revise this Privacy Policy at any time. Please check back regularly to see if there have been any changes to this policy, which you can determine by reviewing the Effective Date listed below. By continuing to use the Website after those changes become effective, you consent and agree to be bound by the revised Privacy Policy.

Effective date of Privacy Policy: June 2, 2022

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